FLOWCON '19

Speaker pitch
Where we are seeing more and more individual and team level learning and continuous improvement in organizations, improvements at the higher levels still tend to pose significant challenges. We learn as a team and learn how to be a team, but when we reach the borders of our team and have to deal with more complex systems involving people from our ecosystem and even sometimes from people outside our ecosystem, many improvement practices break down and don't lead to sustainable results. At the same time, the bigger and more complex our solutions become, the more we need to be able to secure improvement at all levels in the organization.
In this talk, Ben Linders will explore what we can do to increase our understanding of systematic problems at higher levels in organizations, and how to use that to improve the performance and agility of organizations. He will show how we can apply techniques like system/multi-team retrospectives and systems thinking to get improvement going at a level of two higher than the team, and present the benefits that this can bring to teams and organizations as a whole.